Faq

HOW LONG WILL I RECEIVE MY ORDER?

You will receive your order in about 48h

WHERE IS MY ORDER?

Once the carrier receives your shipment you will receive an email with all the details of the shipment (track number) and the link to be able to draw online. Do not hesitate to contact us at info@cloez.com for any problem anyway.

I DO NOT REMEMBER MY PASSWORD

When you sing up on our site you will choose a username and password that will allow you access to your personal control panel where you can see the history of your orders, edit your data, etc. Should you not remember your password you can retrieve by click on Login Page and click "Forgot your password?" then you will be able to reset your password via email. If you have any other problems please contact us at info@cloez.com.

I HAVE PROBLEMS WITH SIGN UP ON THE SITE
If you have problem sign up you're probably using a username already used by another client or your operating system does not allow proper use of captcha. Contact us at info@cloez.com and we will perform the sign up for you, we'll send you your username and password that you can change whenever you want.
 
HOW DO I MAKE A RETURN?
If for some reason you're not happy with your purchase you can return the garments to us within 14 days for a refund without any penalty.

For more information please visit our customer care page.

 
HOW DO I GET A REFUND? HOW LONG DOES IT TAKE?
If the right of withdrawal is exercised in the manner and within the terms indicated in our Terms & Conditions, the Seller (Cloez ®) will refund the amounts paid for the purchase of products as soon as possible and in any case within thirty (30) days from the date on which the Seller (Cloez ®) received the product, we will activate the refund procedure once the correct execution of the terms and conditions. Please read our customer care page for more information.
 
HOW CAN I PAY MY ORDERS?
- CREDIT CARD/DEBIT CARD
- PAYPAL
- APPLE PAY
- CASH ON DELIVERY (if available and just for Italy)
 
WHY IS ASKED ME A CODE OF SAFETY WHILE I TRY TO PAY WITH VISA OR MASTERCARD?
SecureCode and Verified By Visa are codes that increase the security standard defined by the international circuits. All you do is choose a message and a password. Contact your bank to find out more.
 
CAN I ADD/CHANGE MY DATA PROFILE?
It is possible to modify data in your profile, add a new shipping address, and more. You must be logged. Afterward, go to the My Account link and log in with your credentials. If you don't have an account yet, create one with your information.
 
CAN I RECEIVE THE BILL OF MY PURCHASE?
The goods, when specifically requested by the customer, traveling with receipt attached. You can request an invoice specifying it in the order notes, before you make the payment, indicating VAT or tax code and more info.
 
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